Client Services

Are you ready to join a well-established and growing Marketing Agency? We are seeking a high-performance Client Services Manager to support some of our existing key accounts in the expansion of their business and to support the Account Director with their daily account management needs.

Are you ready to join a well-established and growing Marketing Agency? We are seeking a high-performance Client Services Manager to support some of our existing key accounts in the expansion of their business and to support the Account Director with their daily account management needs.

What you'll do: 

  • Deepen relationships across key accounts by strategically cross-selling and putting the spotlight on other new products and solutions.
  • Collaborate daily with both internal and external customers and resources; establishing and maintaining good customer relations.
  • Drive our business forward by reaching and exceeding established personal and sales goals.
Principal duties and responsibilities:
  • Assist Account Director in tracking client correspondence, purchase orders, contact lists, meetings notes, and other documents to support the sales and production efforts
  • Format edit and support capabilities presentations, proposal development and assist with proposal production
  • Conduct client research organize background information and distribute materials to project teams as requested
  • Schedule team calls/meetings with appropriate facilities; distribute information including client materials, research materials, meeting notes to support the sales effort
  • Organize, update and manage electronic sales files such as Master Service Agreements, Contracts, Non-Disclosure Agreement, Statements of Work/Task Orders, Purchase Orders, and client invoices
  • Manage / Update HubSpot CRM on a daily basis with customer notes, actions items, deals, and tasks
  • Run office-related errands and set up materials for meetings as needed.
  • Coordination of travel arrangements and reservations

Experience you need: 

  • Ability to interface well with all levels of staff, management and clients.
  • A goal-oriented drive and proven ability to reach and exceed monthly/yearly benchmarks
  • Prior business-to-business sales experience
  • Excellent oral and written communication and customer relations skills
  • Well-organized with highly effective time and activity management skills
  • Mature and self-confident with the ability to work independently and within deadlines
  • Proven track record of excellent client satisfaction/client service
  • 2 – 4 years in sales, sales support, sales operations or administrative roles
  • Excellent systems literacy knowledge in Office 365, MS Office (Word, Excel, PowerPoint, Outlook) with the ability to create client-ready materials.
  • CRM and Marketing Automation experience is a plus.
  • Bachelor's Degree Preferred


Candidates must live in the USA, preferably the east coast where the majority of our team is located. No agencies.

Compensation will be commensurate with experience.

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What We Offer:

An inspired, creative and collaborative work environment with a group of diverse, talented individuals who truly care about the success of our clients and the programs we create for them. We have been producing award-winning programs for over 25 years and we are continually evolving and challenging ourselves to be better.

Benefits Include:

  • Health, dental and vision insurance
  • Simple IRA with company match
  • Transit check
  • Generous PTO policy
  • Flexible work environment (in-person or remote)
  • Pet-friendly office environment
  • Fully stocked kitchen
  • Work-friendly health/wellness policy

Employment type:
Full-time

Job function:
Sales

Industries:
Marketing, Advertising, Events, Video